itao
New Arrivals   |   Best Sellers   |   Clearance Sale   |   Direct Factory   |   Price Drop   |   See All Categories 

My Account ()      
Alloy Metal Resin materials Bling Stickers Womens Clothing Clothing Accessories Weddings & Events Hair Accessories Fashion Jewelry Deco Kits
  

Warranty On itao Products

"Do you have a guarantee or warranty?"

Yes - itao only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed.
All products that arrive in the itao warehouse are checked for perfect appearance and correct functionality.
Our packing staff checks again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country. (Please note in the case of region-specific items such as MP3 player, car DVD player and GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)
Due to our stringent sourcing and QC processes, the fault rate on products shipped out by itao is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems to a level far beyond what you will receive from any other China-based seller.
If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

1. In general, if a product develops a fault during the 3 months since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.

2. Customers need to pay the cost of returning faulty products back to the itao returns address as instructed by Customer Support.

3. Returns without prior discussion and authorization will not be accepted.

4. When we receive your authorized return we will repair the product for free and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us.

5. If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.

We don't believe companies should ignore their customers or try to hide from problems. We will do our best to deal with your enquiries promptly and helpfully. Please tell us if you are a drop-shipper and have returns issues with itao goods you have sold to your customers.

Exceptions to Warranty

1. We do not offer warranty or support for products not bought from itao.

2. The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.

3. The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear.

4. Rechargeable batteries can also be permanently reduced in capacity if you leave them completely drained for a long period of time. To keep your batteries healthy keep them charged and in use. All itao products have the batteries tested and confirmed OK when entering our warehouse stock, and we ensure proper stock turnover so no products are expired when we send them out. When you receive your items, charge the batteries fully before use, as we do not pre-charge the batteries for you on all items. Therefore the general 3 month product warranty from itao does NOT apply to rechargeable batteries



  
  Quick Link
   Alloy Metal
   Resin Plastic
   Mobile Phone Case
   Diamond Stickers
   Butterfly stickers
  
  Featured Categories
   Apple Phone Case
   Butterfly Metal
   Peacock Metal
   Flower Metal
   Other Metal
  
  Quick Help
   How to Order
   Payment Methods
   Shipping Method
   Fill up Payment form
   Frequence List
  
  Sales service
   Bulk Purchase
   Return and Refund Policy
   Warranty Terms
   Out of stock items
   Drop Shipping Service
 
  My account
  Orders
  Checkout
  Login
  Register
  Electronic Payment Form
 
  About us
  About us
  Contact us
  Payment Method
  Shipping Method
  Sitemaps
 



ABOUT SSL CERTIFICATES
Safe and secure purchase with us    Privacy policy   Terms and Conditions